At COSME-DE.COM, we aim at providing the best service and quality products to our customers. That is why we have a 100% 30-day money back guarantee behind every purchase. Your purchase of any of our products does not satisfy you, you may return them for a full 100% refund.
You may return the products within 30 days of your purchase (counting from the dispatch date on the order dispatch notification email). Please contact us through the Contact Us page for the return order number and procedures before sending. We respectfully request that you include the delivery note with the return for our record.
**If return without prior notice, 50% of total order value handling fee will be charged.
All products need to remain unopened in order to be eligible as return. COSME-DE.COM reserves the rights to refuse any items as return under the following conditions:
- any opened or broken products
- any discount, special, promotion, bundle, last chance, outlet items
- Products listed as non-refundable/exchangeable
- Returns made 30 days after the dispatch date
The refund will be credited to the account used for the original purchase, and we will not bear the cost of return shipping.
An order can only be returned once, therefore all return goods must be packed in the same package. If returned separately, only the first returned label will be recorded.