|Registered Airmail||Expedited Shipping|
|Shipping fee*||order over NZD 420 AND BELOW 2.5 KG***||Free||order over NZD 420 AND BELOW 2.5 KG***||please refer here|
|order below NZD 420 AND BELOW 2.5 KG***||NZD 60||order below NZD 420 AND BELOW 2.5 KG***|
|Processing Time||2 - 3 business days||2 - 3 business days|
|Delivery Time||8 - 16 business days||4 - 12 business days|
|Deliverable countries||New Zealand||New Zealand|
* We regret that we do not ship to PO Boxes, APO, FPO, BFPO or any military addresses. We are not responsible for lost or stolen packages.
***Weight of each order must be below 2.5kg due to restriction of courier.
***Additional delivery fee is required for remote areas and it will be charged on the shopping cart page. If you have any questions, please contact our customer service.
|Basic shipping fee for order over NZD 420||0|
|Basic shipping fee for order below NZD 420||NZD 60|
Add-on shipping fee for Expedited Shipping:
|Shipping Cost (per 1kg)||NZD 70|
Deliverable countries: New Zealand
In the case the orders are undelivered or have failed delivery attempts, we will contact customer to clarify delivery information or reasons for refusal. Depending on the situation, we may issue a refund.
|If the order is returned due to incorrect address provided, failed delivery attempts or refused by the recipient (such as refuse to pay for the duty & tax) etc., please note 50% of the total amount will be charged before issuing the refund. We are sorry that refund would not be possible if the parcel is not returned to us by the customs department.
In case of any disputes, COSME-DE.COM reserves the right to make the final decision.
A tracking number is provided for each order in the dispatch notification e-mail as well as in the order history under My Account. You can track your order on courier's website or your local post office using the tracking number.
In the unlikely chance that you do not receive your order within two weeks after the expected delivery date (which is listed in the order dispatch notification), it may be because the postman has forgotten to leave a note to inform you to collect the undelivered parcel at the post office. Thus, please first double check with your local post office with your tracking number. If there is still no sign of the shipment, you are welcome to inform us through the Contact Us page with your order number and tracking number. We will check with Hong Kong Post and reply to you within 30 days from the date of your enquiry. In case of confirmed lost shipment, we will refund the total product price to your original payment account.
We are not responsible for refunds if the courier’s official website states that the parcel has been delivered. COSME-DE.COM reserves the right of final decisions to all terms and conditions.
In case of a confirmed lost shipment, we will refund the total product price to your original payment account.
Important notice: Please send your shipment enquiry within 60 days of the purchase order placed. We will attempt to follow-up with any requests received after that time frame, but in most cases, the courier will not be able to provide information for follow-up. In such circumstances, no refunds will be arranged.
According to the new VAT rules started on 01 Jul 2021, please note that we will not provide the VAT reimbursement to all the shipping countries.(Except delivery to China) If your order is charged duties and taxes by customs, any VAT charges or any other additional charges, both charges are responsible by the recipient which are not refundable.
Since customer agree on paying all the duty and tax before checkout, therefore if the order was refused & return due to unpaid duty & tax, 50%of the amount order will be charged before issuing the refund.